Delivery & Returns

Delivery

We aim to dispatch all orders promptly from the UK.

UK delivery

Orders are normally processed within 1–2 working days.

Estimated delivery time after dispatch is usually 2–4 working days, depending on the delivery service selected.

Delivery times may be longer during bank holidays, busy periods or due to circumstances outside our control.

Free UK delivery is available on orders over £40. Delivery charges for orders below this amount are shown at checkout.

Once your order has been dispatched, you will receive confirmation using the contact details provided at checkout.

Please ensure that your delivery address is correct before completing your order. Major Caps cannot be held responsible for delays caused by incorrect or incomplete address details.

Returns

We want you to be happy with your purchase.

You may request a return within 14 days of receiving your order.

Returned products must be:

Unworn and unused
In their original condition
Complete with all original labels, stickers and packaging
Free from marks, smells, pet hair or damage

Customers are responsible for return postage unless the product is faulty or an incorrect item was supplied.

We recommend using a tracked postal service, as we cannot accept responsibility for returned parcels that are lost in transit.

Refunds

Once your return has been received and inspected, we will confirm whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow several working days for the payment provider or bank to process the refund.

Where you exercise your legal right to cancel an online order, we will refund the standard delivery charge paid for the order. Any additional cost for an upgraded or premium delivery service is not refundable. If an item is faulty, damaged or incorrectly supplied, your statutory rights are not affected.